Wholesale Shop Policies
Welcome to the Fat and the Moon family! Please read through the following policies and requirements for selling Fat and the Moon products in your shop or online store. You may download a PDF version of this document here.
Wholesale orders must be placed via our wholesale website, www.fatandthemoonwholesale.com.
Emailed orders will not be processed unless otherwise discussed and approved. Straight up.
MINIMUMS + REQUIREMENTS
A minimum of $250 is required for each wholesale order placed via our website. Once your order is placed, you have 5 days to make any edits or cancel your order. After 5 days, since the witches have already started to brew your potions, your order is not able to be changed, cancelled, or refunded.
**Adjustments to MSRP need to be confirmed (per SKU) and agreed upon prior to placement of first order with us! Please reach out with any questions/concerns.
LEAD TIMES + SHIPPING
For domestic orders over $750, we offer free shipping!
Fat and the Moon is made fresh to order, so please allow a variable three week lead time (21-25 days) from the date your order is placed for your order to ship. Beginning October through December, our lead time could extend to four weeks due to the holiday season. It is highly recommended to place your holiday orders as early as September or October.
Please keep in mind the products are hand made in small batches to order! Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be reshipped or refunded.
Insurance via Route will be applied to every order submitted and all shipping costs are paid for by the customer. If you choose to opt out of purchasing Route, we will not be able to refund or replace your order due to theft or loss via the carrier.
***We offer USPS, UPS, or FedEx - please make note of your courier preference at checkout or upon submission of purchase order!
If you are a stockist outside of the United States, please take note of VAT and customs fees! We are not responsible for any fees accrued once the package has arrived at your destination. Be sure to make use of the links provided at checkout for calculating estimated duties and taxes! Otherwise, we highly recommend checking in with your local post office to receive a quote on what these fees may be prior to placing your order. For questions relating to international shipping, please reach out to email@example.com.
***We offer USPS, UPS, DHL or FedEx - please make note of your courier preference at checkout or upon submission of purchase order!
PAYMENT METHODS AND TERMS
Payment is due in full at time of checkout.
***Net terms are available upon approval. If interested please email us at: firstname.lastname@example.org.
NOTE ON TESTERS
Tester sizes are for samples only and are not for resale! Not every product has a designated “tester” size. If you would like a product for the purposes of sampling that does not have a tester size, we recommend ordering an additional unit to use as your tester.
If you purchase 6 units of a single product variant that has an existing sample size available (refer to our linesheet for up-to-date offerings) you may receive one “tester” for free. Please make note of your preference by including it in the notes field when submitting the order through our online shop.
***Make sure to check your testers regularly to ensure they are still in good shape! As with all our potions, testers have a shelf life and are very susceptible to bacteria.
REGARDING EXCLUSIVITY TERMS
Please be mindful of your neighbors and if we are already working with a shop in your area, we will not discuss or consider terminating our existing working relationship!
We generally do not offer exclusivity to our stockists - we encourage neighboring shops to work together to find an equitable solution in sharing the extensive product line that we offer!
Please reach out to email@example.com with any questions or concerns.
STABILITY OF PRODUCTS
Fat and the Moon products are made fresh in order to ensure the highest quality! They are not made to last forever. Therefore, the product should never be left in the sun or a hot room. Shelf life varies per product, but we generally encourage all of our customers to use our products within 6 months of purchase. Refer to our website for product specific shelf life information.
RETURNS + “BUY BACK” POLICY
Due to the nature of the products, returns cannot be accepted. We will only replace items that have damaged packaging or arrive unsellable. If there is an issue, please contact us and we will do our very best to remedy the situation.
We do not offer a “buy back” program for any of our products sold, under any circumstances - if you have concerns about your ability to sell Fat and the Moon product, please reach out to us directly at firstname.lastname@example.org or refer to our Resources tab on the wholesale website - we would be more than happy to jump on a call and provide you with any information you may require and to make our wares more viable in your shop!
If a customer has purchased one of our products via your shop, you are responsible for the handling of any returns/exchanges as you wish, we do not reimburse shops for customer returns. If you have a customer service issue that you believe is our fault, please contact us immediately to discuss.
***The offerings that we make available via our wholesale website and according to our wholesale linesheet are the extent of what is available to our stockists - we do not offer or authorize Fat and the Moon Set's as an option for resale. Our products are not authorized to be sold via Amazon, Walmart, or any other third party market that is not pre-approved by us. If you do sell our products on these markets without prior authorization, you will be subject to legal action.
FDA Disclaimer: These statements and products have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease or condition. If you have a health concern or condition, consult a physician. Always consult a medical doctor before modifying your diet, using any new product, drug, supplement, or doing any new exercises.
This website and information contained therein is designed to provide users with both modern and historical herbal information and makes no express or implied warranties or representations with regard to the accuracy, reliability or the standard of herbal information provided within, including but not limited to, the generality of the aforegoing, and implied warranties of fitness for any particular purpose or non-infringement.Your use of this website and any information contained herewith is entirely at your own risk and fatandthemoon.com shall not be liable or responsible for any loss or damage caused, including but not limited to, indirect, special, incidental or punitive loss to person or computer equipment, sustained as a result of the use of this website, the information contained or suggested therein or any errors or omissions contained in such information. All customers purchasing products from fatandthemoonwholesale.com agree to accept full responsibility for any results experienced from using them.