ORDER PLACEMENT

Wholesale orders must be placed via our wholesale website, www.fatandthemoonwholesale.com. Emailed orders will not be processed unless otherwise discussed and approved. Straight up.

If you have an existing wholesale account, simply log in, add our potions to your cart, and check out--it's as simple as that.

MINIMUMS + REQUIREMENTS

The offerings that we make available via our wholesale website and according to our wholesale line sheet are the extent of what is available to our stockists - we do not offer or authorize Fat and the Moon Sets as an option for resale. 

Our products are not authorized to be sold via Amazon, Walmart, or any other third-party market that is not pre-approved by Fat and the Moon. Selling our products on these markets without prior authorization is grounds for legal action. 

LEAD TIMES + SHIPPING 

• For domestic orders over $250, we offer free shipping.
• Fat and the Moon is made in small batches in order to guarantee optimal freshness -
  please allow a two-week lead time (12-16 days) from the date that your order was placed.
• Orders are shipped to the address provided - orders that have been submitted with incorrect info and are shipped without prior notice of this mistake will not be reshipped or refunded.
• HOLIDAY ORDERING: from the beginning of October through December, please anticipate
  a lead time of up to three to four weeks due to the holiday season - we always communicate this ahead of time, so stay posted via our website announcements or email newsletter.

Insurance via LABL Package Protection will be applied to every order submitted, the cost of which will be covered by Fat and the Moon.

INTERNATIONAL VENDORS (CANADA)

If you are a stockist outside of the United States, please take note of VAT and customs fees. 

We are not responsible for any fees accrued once the package has arrived at your destination. 

Please make use of online resources (Canada) to receive an estimate of what these fees may be prior to placing your order.  We offer USPS, UPS, and can bill your DHL or FedEx account please make note of your courier preference at checkout or upon submission of a purchase order.

RETURNS + “BUY BACK” POLICY

Due to the nature of our products, we cannot accept returns. We will only replace items with damaged packaging or those that arrive unsellable. Under no circumstances do we offer a "buy back" program for any of our sold products. If there is an issue, please contact us, and we will do our best to remedy the situation.

If a customer has purchased one of our products through your shop, you are responsible for handling any returns or exchanges as you wish; we do not reimburse shops for customer returns. If you believe a customer service issue is our fault, please contact us immediately to discuss it.

PAYMENT METHODS AND TERMS

Payment will be due at the time of checkout. You will have the option of paying via debit/credit card or PayPal. All standard-term orders must be paid for before they are fulfilled. Net terms are available upon prior approval and fulfillment of specific criteria. 

REGARDING EXCLUSIVITY TERMS

Please be mindful of your neighbors and if we are already working with a shop in your area, we will not discuss or consider terminating our existing working relationship.

We do not offer exclusivity to our stockists - we encourage neighboring shops to work together to find an equitable solution in sharing the extensive product line that we offer.

STABILITY OF PRODUCTS 

Fat and the Moon products are handmade to order, to ensure freshness and the highest quality. They are not made to last forever, and none of our products should ever be left in the sun or a hot room - temperature controlled environments will increase the shelf life of our products.

Shelf life varies per product, but we generally encourage all of our customers to use our products within 6 months from opening for the most optimal experience. Refer to our website listings for product-specific shelf-life information.

NOTE ON TESTERS

Tester sizes are for samples only and are not for resale. Not every product has a designated “tester” size. If you would like a product for the purposes of sampling that does not have a tester size, we recommend ordering an additional unit to use as your tester. 

When 6+ units of a single product variant are purchased - that have an existing sample size available - you may receive one “tester” for free. This benefit also applies to products from our Adornment line.

If you place an order request directly via email to our wholesale contact, please include a statement of which qualifying products you would like to apply this benefit towards, or otherwise reply to the invoice / order confirmation with a statement of your desired tester unit.

Make sure to check your testers every few months to ensure they are still in good shape. 

As with all our potions, testers have a shelf life and are very susceptible to bacteria. 

Please refer to the respective product page on our website for specific shelf-life information. 

Testers sell the products, and gross ones are major deterrents!

PRICING AND ADVANCE NOTICE 

Fat and the Moon reserves the right to adjust pricing and apply changes of pricing for all products and services at any time and at their own discretion. 

Fat and the Moon will make efforts to provide adequate advance notice of price changes to all stockists via our newsletter and through our website announcements section, however, client acknowledgment of price changes are not required in order for us to implement them.

BRAND REPRESENTATION

Retailers and resellers of Fat and the Moon products are responsible for maintaining accurate titles, descriptions, and product imagery for each product listing, whether online or in a brick-and-mortar shop. Fat and the Moon cannot be held responsible for any deviations by retailers from the established titles, descriptions, and product imagery provided through our website(s) and resource library. 

Fat and the Moon reserves the right to request modifications to advertised titles, descriptions, and product imagery if we identify inaccuracies or conflicts with our ethos and/or policies. Persistent issues with providing accurate information and/or complying with related requests may prompt a review of your account's terms and the potential suspension of your customer account until the observed discrepancies are addressed and reconciled to our satisfaction.