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Yes, you can change your contact name and email, as well as your shipping information. You can also add up to two additional contact emails if relevant. We do not retain any billing or transactional information.
Yes! All orders and past invoices are available for download from your profile page.
Once your order is placed, you have 5 days to make any edits or cancel your order. After 5 days, since the witches have already started to brew your potions, your order is not able to be changed, cancelled, or refunded.
We want to be flexible and help y'all out, so technically yes, but because of the impact these requests have on our production team, a flat $100 fee will be applied and another week will be added to the projected lead-time of shipping out your order.
A minimum of $250 is required for each wholesale order placed via our website with immediate payment terms
In order to maintain your account membership, we ask that you maintain a cadence of at least 1 order every 90 days. Accounts that show a lapse in order history over 12 months are automatically deactivated. If you have concerns for keeping up with our requirements, please contact your account representative.
Fat and the Moon is made fresh to order, so please allow a variable three week lead time (21-25 days) from the date your order was placed. From the beginning of October through December, expect a lead time of up to four weeks due to the holiday season.
The cost of shipping varies according to the weight of your order and location. International customers: we are not responsible for payment of duties and taxes, please bear this in mind when placing your orders!
Yes! For domestic orders over $750, we cover the cost of shipping.
We do not typically offer this service, but for stockists in a pinch after the initial order placement, a $20 fee will be applied for every day the order is pushed up the production schedule.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We automatically apply Route Package protection to all of our orders, the cost of which is the recipients responsibility. You may opt out of this charge at checkout, but doing so may make you ineligible for coverage. Please read more about our coverage policies here.
The shelf life varies product to product, but we typically encourage people to use their goods within 6 months to a year of purchase for the most optimal experience!
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
If a customer has purchased one of our products via your shop,you are responsible for the handling of any returns/exchanges as you wish.If you have a customer service issue that you believe is at our fault, please contact us immediately to discuss!
Additionally, education is crucial in setting the right bar of expectations for your customers - you can find more information about our product line in the Resources tab!
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Hey there! Green Package Protection ensures coverage of lost, stolen or damaged packages.
File claims with just a click, and boom, you’ve got yourself resolution!
Green Package coverage is automatically added to your cart when you put an order together,
but if it isn't your thing, don't sweat it! Simply remove the coverage at checkout and proceed :)
Please bear in mind that by opting out of Green Package coverage, your shipment will not be eligible for coverage.
Should something happen to your order in transit, FM will not be responsible for reimbursement or order replacement.
If you have any questions or concerns, feel free to contact us via firstname.lastname@example.org