YOU ARE $100 AWAY FROM FREE SHIPPING
Congratulations, you've earned Free shipping!
Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.
Purchased Route Protect and need to file a shipping issue? File here
Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!
Marked As Delivered (Stolen)
Stuck In Transit (Lost)
To protect your order against loss or theft, add Route package protection at checkout.
When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at ( YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here.
Haven’t downloaded the app yet? Download here
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
Hey there! Green Package Protection ensures coverage of lost, stolen or damaged packages.
File claims with just a click, and boom, you’ve got yourself resolution!
Green Package coverage is automatically added to your cart when you put an order together,
but if it isn't your thing, don't sweat it! Simply remove the coverage at checkout and proceed :)
Please bear in mind that by opting out of Green Package coverage, your shipment will not be eligible for coverage.
Should something happen to your order in transit, FM will not be responsible for reimbursement or order replacement.
If you have any questions or concerns, feel free to contact us via email@example.com