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Fat and the Moon is made fresh to order, so please allow a variable three week lead time (21-25 days) from the date your order was placed. Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be reshipped or refunded.
Once your order is placed, you have 5 days to make any edits or cancel your order. After 5 days, since the witches have already started to brew your potions, your order is not able to be changed, cancelled, or refunded. Considering our lead-time, please try to ensure your final order quantities are realistic for your current and projected sales!
For orders that have alteration requests after the allotted 5 day window, a flat $100 fee will be applied and another week will be added to the projected lead-time of shipping out your order.
If you are a stockist outside of the United States, please take note of VAT and customs fees! We are not responsible for any fees accrued once the package has arrived at your destination. We recommend checking with your local post office to receive a quote on what these fees may be prior to placing your order.
We offer USPS, UPS, and can bill your DHL or FedEx account - please make note of your courier preference at checkout or upon submission of purchase order!
TRACKING + INSURANCE
Tracking + Insurance via Route will be applied to every order submitted, unless you have opted out of coverage. Please be aware that if you have opted out of Route coverage, your order will not be eligible for replacements/reimbursement! Should your order arrive with issues that you believe we are at fault for, please contact us via firstname.lastname@example.org - we are open to discussion and welcome feedback :)
All domestic orders will be shipped via USPS by default unless otherwise specified. Items will be shipped in 3-4 weeks from when they are ordered!